Our Current COVID-19 Protocol

BOARDING and DAYCARE PROTOCOLS currently effective:
Please note the following changes to our boarding and doggie-daycare operations in our efforts to keep you, your pet, and our team safe.

BOARDING: - all boarding forms must be filled out and returned to us IN ADVANCE of your stay (no less than 24 hours).
Upon making your boarding reservation, we will send you the required forms via email or website link. - DROP-OFF and PICK_UP is ONLY AVAILABLE from 8:00a to 12:00n or 3:00p to 6:00p. Daycare Add-On for boarders is limited to only Monday through Friday and only half-day ($12.00 per half-day). 

DAYCARE (Monday through Friday): to attend, you must make a RESERVATION in advance - we are limiting our daycare to ONLY 10 dogs! DROP-OFF and PICK-UP will be on the LEFT SIDE of the HOSPITAL BUILDING along the WOODEN FENCE and at the WOODEN GATE! DROP-OFF is ONLY AVAILABLE from 7:30a to 8:30a. - PICK-UP is ONLY AVAILABLE from 5:00p to 6:00p.

Doggie-Daycare on Wednesday's is a special puppy-play-day opportunity for our COVID-Pups that are just getting started in the world of socialization. We HIGHLY recommend for these pups ONLY a HALF-DAY of daycare. For only $15.00 per half-day, upon making your reservation - you may pick an AM or PM session which will be uniquely crafted for your pup to engage in play and socialization with other puppies and dogs. AM play-session times are: DROP-OFF from 7:30a to 8:00a; PICK-UP is 11:00a to 11:30a. PM play-session times are: DROP-OFF from 2:00p to 2:30p; PICK-UP is 5:30p to 6:00p

**** any and all boarding and/or doggie-daycare restrictions, policies, hours, etc. are subject to change without notice. Thank you for your understanding. ****

May we remind you - all of our services are currently CURBSIDE, whether veterinary, pharmacy, boarding or daycare. Aside from daycare, which has a designated drop-off and pick-up location, please call us at 919.948.4210 upon parking on our premises and one of the team members will be happy to instruct you further!


COVID-19 Policy through April 30th (at minimum) 

We are diligently doing our best to keep you, our patients, and our team healthy by minimizing exposure to limit the spread of this virus. In so doing, we have split our hospital into two teams, working alternating weeks, with no contact between the teams during those weeks. If one team member gets sick – we can quarantine that team and still be operational! 

Nail Trims, Anal Glands, and Bath’s:
While all our services are important, keeping everyone safe and healthy is even more-so. Therefore, we are currently not performing non-essential services such as nail trims and baths.
Anal gland expressions, fecal exams, and/or heartworm tests are only being performed during a sick visit if warranted, with all others being postponed indefinitely unless there is a concern. 

Per puppy vaccine visits:
We are beginning or continuing all puppy vaccines because their immune systems are most susceptible and at risk for the disease vaccines prevent. 

Per rabies vaccine visits:

Being that rabies is required by law, we are performing rabies vaccines. 

Per all other vaccine visits:

We are performing other vaccines (dapp, lepto, lyme, CIV, etc.) if the rabies vaccine is due or past due OR if such ends a series of vaccines; however, all other vaccine visits are postponed indefinitely.

NEW Telemedicine Appointments:
We are offering telemedicine appointments to help limit exposure as well.
If something is going on with your pet that is not of high concern (possible ear infection, skin issues, behavior problems, anxiety, uncomplicated diarrhea) call us and we can set up a time for your telemedicine appointment. This may either involve a phone call with the doctor after you email us any relevant photos or videos, or a video chat with the doctor. Depending on your pet’s issue, we may advise you to drive to the hospital parking lot for your telemedicine appointment, that way if it is something the doctor thinks they need an exam for they are already here. Not all cases are eligible for telemedicine appointments, click here to learn more.

Surgeries:
All elective procedures or procedures that can wait are being are being tentatively scheduled beginning in June; that includes: spays, neuters, non-problematic mass removals, and routine dentals.
We are performing emergency surgeries, as warranted; and dentals that are causing pets significant pain.
All orthopedic cases are being referred to Quartet Veterinary Specialty Hospital at this time.

Heartworm Prevention and/or Flea/Tick:
For refills on flea/tick and heartworm preventatives and per the current NC Veterinary Medical Board guidelines, we are not requiring a current physical exam or heartworm test to fill or refill - as long as we have a veterinary client/patient relationship. It is much too important to keep your pet on these preventatives and we will catch up with all overdue heartworm tests once we resume normalcy.

Boarding and Daycare:
We are ONLY open to boarding for emergencies. We want to keep everyone safe but we desire to be here for our clients and patients during this time. If you need to be hospitalized and have no one to care for your pet, we will gladly keep them here until you recover. We can also accept boarders if you have to travel for reasons related to COVID-19.

We are NOT offering daycare at this time.


March 20th, 2020
In the uncertainty of the current situation, we are doing our best for:  - The safety of our clients and our team: by keeping minimal staff and limiting all traffic into the building - The health of our patients: by staying open for sick and emergency appointments, medication refills, and rabies vaccines for patients who have had an exam with us in the past year - The community: by acting as a drop off site for pet food donations. We are also accepting hand sewn face masks to sterilize and redistribute, and men's shirts for our team to use as easily changed personal protective equipment.

If your pet is sick, please call us to arrange an arrival time so that we may limit the number of people exposed to each other. Once in the parking lot, please stay in your vehicle and call us, our team will instruct you further.


Contact Us

We look forward to hearing from you

Location

Find us on the map

Office Hours

Our Current Schedule

Raleigh Office

Monday:

8:00 am-6:00 pm

Tuesday:

8:00 am-6:00 pm

Wednesday:

8:00 am-6:00 pm

Thursday:

8:00 am-6:00 pm

Friday:

8:00 am-6:00 pm

Saturday:

Closed

Sunday:

Closed